Just had someone at work try and "convince" me that they should be getting their room for $50 cheaper than what they're paying at the moment. Yelling, saying the person who took their reservation lied, they deserve free things now, etc...
They stopped once I let them know I could see that they themselves made the reservation at the correct (higher) rate themselves.
This makes the fifth person this week who has tried just walking up and demanding a lower rate because "there must be some mistake". My bet is that some newspaper or talk show put out a list of helpful holiday travel tips that suggests just demanding lower rates from the poor front desk person.
What is it about the holidays that makes people so mean?