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community group sub-forums => tech talk => Topic started by: silverfox on September 15, 2012, 10:08:21 pm
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So this is more of a rant than anything...
So when Comcast works, it's quite good. It's reliable, fast, and the only real high-speed internet solution save for DSL. Now when they don't work, the issue (in my case) has always been on their end. One time they dropped my internet tier (http://en.wikipedia.org/wiki/Comcast#Internet) from Performance to Economy, then told me my modem was bad when confronted. I eventually pestered them into re-provisioning the modem and, as I rightfully thought, the speed we paid for was restored. It wasn't the modem, it wasn't my wiring, it was /them/.
NOW, about 5 hours ago, my net speed DROPPED LIKE A ROCK. I'm talking about usually getting 12MB/s (20-24MB/s burst) down... to a DISMAL 2-40KB/s down and having web pages time out. Again, the modem logs show no issues and the signal levels are all acceptable and haven't changed for as long as I can recall. I've got a tech coming out tomorrow to do the following:
Power Cycle my modem, check my wiring, and then call Comcast to have them re-provision the modem. No, they didn't tell me what they were gonna do... I just know for a fact that they screwed up again.
I am not happy with them, but there's really no other ISP in the area, so they can get away with this crap. *SIGH*
Comcast: I should work for you, I might teach your support techs a thing or two about how bad the company is with keeping things running smoothly.
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Here's the kicker: Youtube still streams at my normal speeds (3MB/s peak)
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Here's the kicker: Youtube still streams at my normal speeds (3MB/s peak)
Why is that?
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And now it works perfectly fine... wth Comcast? A tech is still scheduled to come out >.<
http://www.speedtest.net/result/2182401118.png
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Couldn't help but notice that you mentioned "signal levels"…
Are you by any chance using a wireless router/connection for your internet?
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Couldn't help but notice that you mentioned "signal levels"…
Are you by any chance using a wireless router/connection for your internet?
Ah, the signal levels are actually the downstream/upstream snr and power levels. Something that really indicates if your cable connection is good.
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Couldn't help but notice that you mentioned "signal levels"…
Are you by any chance using a wireless router/connection for your internet?
Ah, the signal levels are actually the downstream/upstream snr and power levels. Something that really indicates if your cable connection is good.
Alright, I thought it could be something else, (there's an issue with certain wireless setups that sounds just like what you mentioned), but what you just said rules that out.
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Closed per author request.