So this is more of a rant than anything...
So when Comcast works, it's quite good. It's reliable, fast, and the only real high-speed internet solution save for DSL. Now when they don't work, the issue (in my case) has always been on their end. One time they dropped my
internet tier from Performance to Economy, then told me my modem was bad when confronted. I eventually pestered them into re-provisioning the modem and, as I rightfully thought, the speed we paid for was restored. It wasn't the modem, it wasn't my wiring, it was /them/.
NOW, about 5 hours ago, my net speed DROPPED LIKE A ROCK. I'm talking about usually getting 12MB/s (20-24MB/s burst) down... to a DISMAL 2-40KB/s down and having web pages time out. Again, the modem logs show no issues and the signal levels are all acceptable and haven't changed for as long as I can recall. I've got a tech coming out tomorrow to do the following:
Power Cycle my modem, check my wiring, and then call Comcast to have them re-provision the modem. No, they didn't tell me what they were gonna do... I just know for a fact that they screwed up again.
I am not happy with them, but there's really no other ISP in the area, so they can get away with this crap. *SIGH*
Comcast: I should work for you, I might teach your support techs a thing or two about how bad the company is with keeping things running smoothly.
