Kobuk, it sounds like you've got a very frustrating situation at your workplace.
However, when I see a phrase like “There's no work ethic in America anymore”, my reaction is colored by my own experiences.
When I was unemployed (after getting laid off due to budget cuts) and semi-homeless (living in a motel), a lot of people used my alleged lack of “work ethic” as an excuse to treat me like dirt. Even my biological father - of whom I have never asked anything, not even when I was a kid - said to me, “In
my family, we work for a living,” when I asked him for a few dollars so I could keep from winding up with noplace to sleep for the night.
Now I have a place to live, and have been working at a retail store for the past year and half. We're almost constantly working while we're there (which I actually prefer), and fortunately, we do help each other out.
“It's not my job” is usually not an appropriate response, unless you're busy doing something else, or don't have the required training to do something (not the case in what you described).
However, what I think must be remembered is: people are people, not robots. If somebody takes a momentary breather after helping 50 customers in a row, if somebody exchanges a few friendly words to a fellow worker when there are no customers in need of help, if somebody has a thought and becomes momentarily distracted from the long parade of daily tasks, it ought to be alright.
And I know that there are people who do have a problem with that (not saying you, Kobuk
– the topic title just made me think of it).
One day I got out of a required computer training session (adjacent to the timeclock) and found that it was less than two minutes before I had to clock out. Our manager told us he wanted us to clock out exactly at the time we were scheduled to, and walking to my department and back would take at least two minutes by itself. (no time to actually do anything there). So I waited. A lower-level supervisor* happened by and berated me. “The company pays you to work, it doesn't pay you to stand around! You're STEALING THE COMPANY'S MONEY!!!” (Yeah. That was my motive. Stealing 34 cents from the company.) I asked her if she wanted me to return to my department, but instead she had me clock out, and the only reason I didn't do that in the first place was because of what our manager had said. On any ordinary day, I wouldn't be at the time clock two minutes early. I'd be working right up until it was time to leave. The only reason I was there was because I was doing the computer training.
*Note that most of my other supervisors, including the head managers, are very nice.
I had one other incident with this supervisor – it was near closing and there were no customers in my department. The husband of one of the cashiers (technically a customer since he doesn't work there), and I were having a little conversation while I was cleaning the cases, which is part of my required closing routine. The supervisor called the department phone and said, “I didn't want to interrupt your conversation with
the gentleman, but I think you need to focus on your tasks.” When I explained that I had been cleaning the entire time, which she had apparently somehow missed, she suddenly decided I needed to straighten the shelves before I cleaned, because the department was “a disaster.” Which it was not
. Of course, I could just as easily have talked to him while straightening the shelves, and no, my work would not have suffered for it. (In the meantime, he had walked away when the phone rang).