Author Topic: Oh Comcast...  (Read 2442 times)

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Offline silverfox

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Oh Comcast...
« on: September 15, 2012, 10:08:21 pm »
So this is more of a rant than anything...

So when Comcast works, it's quite good.  It's reliable, fast, and the only real high-speed internet solution save for DSL.  Now when they don't work, the issue (in my case) has always been on their end.  One time they dropped my internet tier from Performance to Economy, then told me my modem was bad when confronted.  I eventually pestered them into re-provisioning the modem and, as I rightfully thought, the speed we paid for was restored.  It wasn't the modem, it wasn't my wiring, it was /them/.

NOW, about 5 hours ago, my net speed DROPPED LIKE A ROCK.  I'm talking about usually getting 12MB/s (20-24MB/s burst) down... to a DISMAL 2-40KB/s down and having web pages time out.  Again, the modem logs show no issues and the signal levels are all acceptable and haven't changed for as long as I can recall.  I've got a tech coming out tomorrow to do the following:

Power Cycle my modem, check my wiring, and then call Comcast to have them re-provision the modem.  No, they didn't tell me what they were gonna do... I just know for a fact that they screwed up again.


I am not happy with them, but there's really no other ISP in the area, so they can get away with this crap.  *SIGH*

Comcast: I should work for you, I might teach your support techs a thing or two about how bad the company is with keeping things running smoothly.

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Offline Mylo

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Re: Oh Comcast...
« Reply #1 on: September 15, 2012, 10:35:47 pm »
Comcast: I should work for you, I might teach your support techs a thing or two about how bad the company is with keeping things running smoothly.

Why not?

Anyways, that's the American ISP monopoly for you...  :P  But at least you have the opportunity to get high speed internet access at 12 MB/s...at my home, we're lucky if we get 1, and it's still expensive.  The Internet also goes out if it's somewhat stormy.  Still, that was just me ranting haha...tech support should know better and Comcast should be striving for customer satisfaction. 

And on a more comic note, Comcast is on my evil megacorporations list anyways, which includes Time Warner and Viacom as well...

Offline silverfox

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Re: Oh Comcast...
« Reply #2 on: September 15, 2012, 10:43:26 pm »
Here's the kicker:  Youtube still streams at my normal speeds (3MB/s peak)

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Offline Mylo

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Re: Oh Comcast...
« Reply #3 on: September 15, 2012, 10:49:04 pm »
Here's the kicker:  Youtube still streams at my normal speeds (3MB/s peak)

Why is that?

Offline silverfox

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Re: Oh Comcast...
« Reply #4 on: September 16, 2012, 12:18:43 am »
And now it works perfectly fine... wth Comcast?  A tech is still scheduled to come out >.<

http://www.speedtest.net/result/2182401118.png

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Offline Storm Fox

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Re: Oh Comcast...
« Reply #5 on: September 16, 2012, 01:43:04 am »
Couldn't help but notice that you mentioned "signal levels"

Are you by any chance using a wireless router/connection for your internet?
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Offline silverfox

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Re: Oh Comcast...
« Reply #6 on: September 16, 2012, 01:50:34 am »
Couldn't help but notice that you mentioned "signal levels"

Are you by any chance using a wireless router/connection for your internet?

Ah, the signal levels are actually the downstream/upstream snr and power levels.  Something that really indicates if your cable connection is good.

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Offline Storm Fox

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Re: Oh Comcast...
« Reply #7 on: September 16, 2012, 02:01:50 am »
Couldn't help but notice that you mentioned "signal levels"

Are you by any chance using a wireless router/connection for your internet?

Ah, the signal levels are actually the downstream/upstream snr and power levels.  Something that really indicates if your cable connection is good.
Alright, I thought it could be something else, (there's an issue with certain wireless setups that sounds just like what you mentioned), but what you just said rules that out.
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Offline Kobuk

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Re: Oh Comcast...
« Reply #8 on: September 18, 2012, 08:32:42 am »
Closed per author request.
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